OUR MASSAGE AND RECOVERY DEVICES COME WITH A 1 YEAR MANUFACTURERS WARRANTY ON THE INTERNAL MECHANICS OF THE DEVICE. THERE IS ALSO A 100% CUSTOMER SATISFACTION GUARANTEE IN THE CASE WHERE YOU ARE NOT SATISIFIED WITH YOUR PURCHASE.
100% SATISFACTION GUARANTEE
As a family run business, we guarantee every product we make. If our products fail to live up to your standards, you may return them at any time for replacement.
Repairs or Service
In cases where the device needs repairs or service, we make use of our technician. You will be given a report from our technician as he makes an objective decision on the cause if malfunction. A standard minimum charge of R750.00 will be liable
Please note, the warranty will fall away in cases where the device has been damaged due to negligence.
If the product has a reported fault within the 12-month warranty and it is not repairable, a replacement device can be issued.
Please note our supplier is based in China, due to restrictions a manufacturer warranty takes time. We will try our utmost best to provide a speedy service. Shipping costs for a manufacturer’s warranty claim will be liable to the purchaser.
If you require a replacement that is no longer in stock or are not willing to wait the lengthy and expense of a warranty claim, the warranty term can be divided by the number of months of usage, to give an estimate of the value used of the device. You will then be credited the balance of the warranty to use upon purchasing a new device, which with a new 12-month warranty