Warranty and Disclaimer

OUR MASSAGE AND RECOVERY DEVICES COME WITH A 1 YEAR MANUFACTURERS WARRANTY ON THE INTERNAL MECHANICS OF THE DEVICE.

Warranty

All products are sourced from our local and international suppliers, who will either repair or replace the item within the warranty period. All manufacturers and suppliers have different processes for handling repairs/replacements and we will assist you in obtaining your item back as speedily as possible. You will receive our complete support and we will keep you updated throughout the process.

If the product has a reported fault within the 12-month warranty and it is not repairable, a replacement device can be issued.

Please note our supplier is international, due to restrictions a manufacturer warranty takes time. We will try our utmost best to provide a speedy service. Shipping costs for a manufacturer’s warranty claim will be liable to the purchaser.

Note that in certain cases it may no longer be possible to exchange the item for exactly the same model, as the particular model may no longer be manufactured. In such instances, we may exchange it for the most similar model from the same manufacturer or offer you a credit or refund. We reserve all our rights when making this decision.

If you require a replacement that is no longer in stock or are not willing to wait the lengthy and expense of a warranty claim, the warranty term can be divided by the number of months of usage, to give an estimate of the value used of the device. You will then be credited the balance of the warranty to use upon purchasing a new device, which with a new 12-month warranty

Note that any physical damage to an item will invalidate the warranty. User damage caused by inappropriate use, use not intended or under conditions not covered will invalidate the warranty as well. Where an item returned is deemed to be faulty due to user damage, a shipping fee and a 10% handling fee will apply.

Please note, the warranty will fall away in cases where the device has been damaged due to negligence.

Warranty Terms

The warranty is valid from the date of invoice until the end of the period as stated above.
The original invoice must be presented in order to lodge a claim.
Advance notice must be given to us before shipping back any faulty units to us.
You will be responsible for the cost of having the product returned to you if the fault of the product is not covered by this warranty.
You will be responsible for the cost of inspections and diagnostic if the fault of the product is not covered by this warranty.
The warranty is not transferable to a third party.

You should take all reasonable precautions to safeguard your assets and property (including all software and data) and to minimize potential loss or disruption, including, where appropriate, making full backups of all your software and data and implementing virus checking controls.

Disclaimer

We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.