Delivery and Returns

Delivery:

We offer secure delivery through Courier Guy

Secure shipping to Major Cities and Outlaying Areas

Delivery could take 2-7 working days depending of delivery address

 

Returns:

OUR PRODUCTS COMES WITH A 1 YEAR MANUFACTURERS WARRANTY ON THE INTERNAL MECHANICS OF THE DEVICE. THERE IS ALSO A 30 DAY MONEY BACK GUARANTEE IN THE CASE WHERE YOU ARE NOT HAPPY WITH THE PRODUCT.

 

100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.

 

Return / Refund / Exchange

To qualify for a refund or exchange:

You have THIRTY (30) Days from the date of the original purchase to return the product to receive your refund. Any return received after the THIRTY (30) DAY time limit will not be processed.

It should be returned with the original box, packing and accessories.

A refund or exchange (minus your original shipping charges) can only be given after we have received the item back and inspected it.

Any negligence or damage caused by the client will be for the clients cost and a FULL assessment will be done from Pulse Pro (Pty) Ltd before final verdict and refund can or will be processed.


Please contact us on sales@pulsepro.co.za should you wish to return any items. When items are authorized for return please include a copy of your invoice and package it securely so that it does not suffer any damage during transit.

Wrongly Delivered Items - Please contact us immediately if we’ve made a mistake and delivered the wrong item to you. We will dispatch the correct item as soon as possible and collect the incorrect item from you.

Damaged Items - If an item arrives damaged please contact us immediately. Please retain all the packaging and if possible take photographs of the items and packaging. We will arrange a replacement for you as soon as possible.

Incorrectly Ordered Items - Where the item you receive is not the same as you expected it to be but is the item you checked out with, we can arrange a return. This is provided the item is undamaged and is still in all its original packaging. Under such circumstances, the cost of shipping the items and a re-stocking fee of up to 30% will liable to your account.

If the product being returned is not in a fully re-saleable condition, or the packaging is damaged, or accessories, manuals, or bundled items may be missing, we reserve the right to refuse a refund on the item or deduct up to 50% of the original selling price from the refund amount.

We strongly advise you to use a secure signed-for delivery service and that the cost of returning the goods is your responsibility.

Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be returned to the original credit card used for the purchase.